E-commerce: the store is rarely the broken part

No. We have not built a Shopify store and are not a Shopify partner. We build on WooCommerce and custom code, and we integrate the systems around the store. If Shopify is the plan, we will tell you early that we are not the right team.

It depends on the catalogue, the integrations and the migration, and we set the plan only after discovery. Content usually arrives slower than code, so we agree dates for both in writing and report progress on the dates we agreed.

Yes, in principle. Integration is scoped per system, and stock, payments and the ledger are the usual three. We agree which system owns each record first, then build a sync that reports its own failures to a person. The sync is built to flag a failed order or stock update to a person, not drop it.

Yes. We built the Phantom Arcades 3D configurator, which turns a customer's choices into a clean order on WooCommerce. The effort depends on how many options interact, and we scope it in writing before work starts. The Phantom Arcades build is our reference example, and its blog case study shows how it works.

Yes. The code, the hosting account and the payment accounts are in your name from day one, and we hand over documentation. If you leave us, nothing is held back, and another developer can pick the work up. That includes the domain, so you can move hosting or developers without asking us.

Yes, through our SEO service. Our measured example is Phantom Arcades, an online store where Google clicks rose 92 percent year on year. That result is clicks, not sales, and we make no revenue claim. Product and category page structure is usually the first thing we would look at.

It is a scoped project. We start with an inventory of the catalogue, customers and order history, then agree what moves and what is retired. We make no claim about past migrations, and we plan the redirects before launch. Order history and customer accounts are checked after the move, not assumed to have carried over.

Your payment processor holds the card data, and we connect the storefront to it. That keeps PCI scope with the processor. We set up checkout, refunds and reconciliation to the ledger, with the payment account in your name. Test orders run end to end before launch, so refunds and reconciliation are checked early.

Yes. Every build has a hypercare period right after go-live, followed by 24/7 technical support and maintenance. A person reads what you send, and the same team that built the store looks after it. Support starts at go-live, so there is no gap between the build and its upkeep.

Your catalogue, brand assets, the accounting system, the payment provider and your shipping rules. If any of these are not ready, we say so in week one and plan around it, rather than discovering the gap at launch. A short checklist in the first week shows exactly which of these items are still missing.