Operational transformation consulting for small businesses and startups
Growth shows you how a business really runs: work that depends on one person, tools that do not agree, and decisions nobody owns. We help you fix how the work runs, then connect the systems that carry it.
What it looks like from the inside
Most businesses that call us would not use the phrase operational transformation. They describe one of these.
- The work depends on one person, and nothing moves when they are away
- The same information is typed into more than one place
- Sales, operations and finance each have a different number for the same thing
- Tools keep getting added and nobody owns how they fit together
- More volume would mean more hiring, not more output
Four stages, in this order
The order matters. Tools added before the way of working is clear can end up automating the confusion.
- 01
Diagnose
We map how work actually moves: who touches it, where it waits and which numbers get typed twice.
- 02
Design
Agree who owns which decisions, which processes change and which measures will show it worked.
- 03
Build and connect
Set up and connect the systems that carry the new way of working, through our Salesforce, integration and marketing technology teams.
- 04
Hand over
Your people run it. We check that it holds and train whoever needs it.
The teams that deliver it
Operational transformation changes how the business runs. These are the places in the firm where the systems side gets built.
Who this is for
- Small businesses that have outgrown the way they started out
- Startups whose processes depend on the founder
- Teams adding tools faster than anyone can manage them
Who it is not for
- A one-off website or ad campaign. Start on our websites or Google Ads pages
- Setting up one tool and nothing else. The Salesforce, Zendesk or IT consulting pages are the better start
What it costs. Every business is different, so we do not publish a rate. We scope the work after a conversation. There is more context in the questions below.
What people ask first
What is operational transformation consulting?
It is changing how a business actually operates, not only the software it runs on: how work moves between people, who owns each decision and which systems hold the data. The tools come after the way of working is clear, not before.
How is it different from management consulting?
Management consulting is usually about direction and advice. Operational transformation is the work of making a new way of working real: agreeing roles and decision rights, then setting up and connecting the systems that carry them. We can do that systems work ourselves, because Salesforce, ERP, integration and marketing technology are what the firm builds.
Do you work with startups?
Yes. Small businesses and startups are who this service is for.
How long does an engagement take?
It depends on how much has to change. We give you an estimate after a first conversation, not a number from a web page.
What does operational transformation consulting cost?
Every business is different, so we do not publish a rate. For context, one published guide, ScaleUpExec's operational efficiency guide, puts traditional consultants at $125 to $600 an hour and a full-time chief operating officer at $200,000 to $400,000 or more a year. That is the market, not our quote. We scope the work after a conversation.
Is this the same as your operations technology service?
No. Operations technology is the plant-floor side: controllers, SCADA and sensors. Operational transformation is about how the business runs, including who does what and which systems carry the work.
Do we have to buy new software?
Not necessarily. Often the first step is finding out whether the tools you already pay for are being used. That is how our free Salesforce org review starts: licences against actual use.
Who actually does the work?
The person who scopes your work stays on it through delivery. Four people run the firm, and their names and profiles are on our about page.
Tell us where the work gets stuck
Describe what depends on one person, or which numbers do not agree. We will tell you what we would look at first.