Salesforce managed services from people who know your org
Go-live is the start. After it come new reps, new rules, broken flows and data that needs moving. We handle that work every week, under one arrangement, without a new project each time.
The work that keeps an org useful
This is the list from an engagement we run now, not a brochure.
User and access admin
New reps set up the day they start, MFA resets, field access granted when someone needs it and removed when they move on. Small jobs, but they stop work when they wait.
Flows, triggers and fixes
New automation as the business changes, and the fix when an existing flow hits a governor limit or a trigger misfires. Built in a sandbox, tested, then deployed.
Data jobs on request
Backfills, record moves, list pulls and suppression scrubs, run with the automation that would fire on them reviewed first.
Configuration that stays tidy
Permission sets instead of one-off profile edits, custom metadata instead of hard-coded values, so the org is easier to change next month than it was this month.
What you can expect from us
- Named people who already know your org, not a ticket queue
- A written record of what changed and why
- Your own admin, if you have one, keeps the day-to-day and we take the rest
Managed services we are running today
Since April 2026 we have done weekly Salesforce development for a lending company.
Before that, we provided Marketing Cloud support to another client on a recurring basis for about eighteen months, alongside migration and build work on their core org. Ongoing support is not a new line for us; it is most of what long Salesforce relationships turn into.
One thing an outside team should do for you is keep up with the platform. Salesforce ships three major releases a year, and each can change how existing automation behaves. Reading the release notes against your org, and testing in a sandbox before the release reaches production, is part of the job, not an extra.
The test of a managed service is whether the org gets easier to change over time. Each request is a chance to replace a hard-coded value with custom metadata, fold a one-off profile edit into a permission set, or retire a flow that a newer one made redundant. Done steadily, that is the difference between an org that takes a day to change and one that takes a month.
It also works alongside people you already have. If you employ an admin, they usually keep the requests from users and we take the development, the data jobs and the releases. If you have nobody, we cover all of it, and we write down what we change so you are never dependent on one person remembering why something was built.
Most companies start with the free one-week review, which shows what is costing them now. For how ongoing support fits next to project work in a budget, see what Salesforce implementation costs. If there is a migration or integration to do first, we usually do that as a project and move to managed services after.
What people ask about ongoing support
What is Salesforce managed services?
An ongoing arrangement where an outside team looks after your Salesforce org: admin requests, new automation, fixes, data jobs and release checks, under one agreement instead of a new project each time. It suits companies whose Salesforce needs are steady but not big enough for a full in-house team.
Is Salesforce a managed service provider?
No. Salesforce provides the software as a cloud service and runs the infrastructure, upgrades and security of the platform itself. It does not configure your org or handle your users' requests day to day; that work falls to your own admins or to a consulting partner. Salesforce lists those partners on the AppExchange, where we are listed.
What does a Salesforce managed services team actually do each week?
A normal week mixes small and large: user setup and access, automation that needs building or fixing, configuration changes and data jobs. The mix changes every week, which is the point of having people who already know the org.
What services does Salesforce provide?
Salesforce sells cloud software, mainly Sales Cloud and Service Cloud for CRM, Marketing Cloud for messaging, and the Platform for building your own apps, along with hosting, security, upgrades and its own support plans for the product. What it does not usually do is the work inside your org: setting up users, building automation, cleaning data, connecting other systems. Partners and in-house admins do that part.
Other Salesforce work
Tell us what keeps waiting in your Salesforce queue
Access requests, a flow nobody dares touch, a data job that never gets scheduled. Describe it and we will tell you how we would take it on.